Privacy Statement

Essential Information Overview

This overview highlights the key aspects of our privacy practices. For comprehensive details on any topic, please refer to the corresponding section below.

• Information we collect: We collect information you provide directly, plus some data automatically gathered when you interact with our services, depending on how you use Frendspen Wallet and which features you activate.
• Sensitive data handling: We don't collect or process sensitive personal information.
• Third-party information sources: We don't receive your personal information from external parties.
• How we use your information: We process your data to provide and enhance our services, communicate with you, maintain security, prevent fraud, and fulfill legal obligations. Any other use requires your explicit consent.
• Information sharing practices: We only share your information in specific circumstances with particular types of service providers and partners.
• Security measures: We implement robust technical and organizational safeguards to protect your information, though no digital system can guarantee absolute security.
• Your privacy rights: Based on your location, applicable privacy laws may grant you specific rights regarding your personal information.

1. Information Collection Practices

Information You Provide

We collect personal information that you voluntarily share when registering for our services, expressing interest in our products, participating in activities on our platform, or contacting our team.

The specific information we collect depends on your interactions with us, your choices, and which features and products you use. This may include:

Sensitive Information: We do not collect or process any sensitive personal data.

Transaction Information: When making purchases, we may collect necessary payment processing data such as payment instrument details (e.g., card numbers) and security codes. All payment information is securely stored by our payment processors.

All information you provide must be accurate, complete, and truthful. Please inform us of any changes to your information.

Automatically Collected Information

When you visit or use our services, we automatically gather certain information that doesn't directly identify you (such as name or contact details) but may include device and usage information like IP address, browser characteristics, operating system, language preferences, referring URLs, device information, location, timestamps of interactions, and other technical data. This information primarily helps us maintain security, operate our services effectively, and conduct internal analytics.

Like many technology companies, we also utilize cookies and similar technologies. For more details about this practice, please see our Cookie Statement on our website.

The automatically collected information includes:

• System Logs and Usage Data: Service-related, diagnostic, usage, and performance information our systems automatically record when you access our services.
• Device Information: Data about the computer, phone, tablet, or other device you use to access our services.
• Location Information: Data about your device's location, which may vary in precision depending on the technology used.

2. Information Processing Purposes

We process your personal information for various legitimate purposes, including:

• Creating, authenticating, and managing user accounts
• Delivering and optimizing our services
• Addressing user inquiries and providing support
• Processing orders, payments, returns, and exchanges
• Communicating about your service usage
• Sending relevant marketing communications
• Providing personalized content and recommendations
• Securing our platform and preventing fraudulent activity
• Analyzing usage patterns to improve our services
• Evaluating marketing and advertising effectiveness
• Protecting vital interests in emergency situations

3. Legal Foundations for Processing

We only process your personal information when we have a valid legal basis under applicable law, such as your consent, contractual necessity, legal compliance requirements, protection of vital interests, or our legitimate business interests.

For EU and UK Residents

Under the General Data Protection Regulation (GDPR) and UK GDPR, we rely on the following legal bases to process your personal information:

• Consent: We process certain information when you've given explicit permission for specific purposes.
• Contractual Fulfillment: We process information necessary to deliver services you've requested or fulfill our agreement with you.
• Legitimate Interests: We process information when reasonably necessary to achieve our legitimate business purposes without overriding your privacy rights.
• Legal Obligations: We process information when required to comply with applicable laws and regulations.
• Vital Interests: In rare circumstances, we may process information to protect someone's life or safety.

4. Information Sharing Practices

We share information only in specific situations and with limited categories of recipients:

• Service Providers and Technology Partners: We may share data with third-party service providers, contractors, or agents who perform services on our behalf and require access to such information.
• Corporate Restructuring: We may share information during negotiations or in connection with a merger, sale of assets, financing, or acquisition of our business.
• Strategic Partners: We may share information with business partners to offer you relevant products, services, or promotions.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect and store information. For specific details about our use of these technologies and how to manage your preferences, please refer to our Cookie Statement on our website.

6. Data Retention Practices

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy statement, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We won't keep your personal information longer than the period during which you maintain an active account with us.

7. Information Security Measures

We implement appropriate and reasonable technical and organizational security measures to protect your personal information. However, despite our best efforts and security protocols, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

8. Your Data Protection Rights

Depending on your location (particularly in regions like the EEA, UK, and Germany), you may have specific rights under data protection laws, including:

• Accessing and obtaining copies of your personal information
• Correcting inaccuracies or deleting your information
• Restricting how we process your information
• Transferring your information to another service (data portability)
• Objecting to certain processing activities
• Withdrawing previously given consent
• Opting out of marketing communications

9. Browser Privacy Signals

Many web browsers, mobile operating systems, and applications include a Do-Not-Track feature or setting that signals your preference for enhanced privacy. Currently, no universal standard exists for recognizing and implementing these signals. As a result, we don't currently respond to Do-Not-Track browser signals or any mechanism that automatically communicates your choice not to be tracked online.

10. California Residents' Privacy Rights

California residents have specific rights regarding access to personal information under California Civil Code Section 1798.83 (the "Shine The Light" law) and the California Consumer Privacy Act (CCPA). These rights provide additional transparency and control over how companies use and share your personal information.

11. Privacy Statement Updates

We periodically update this privacy statement to reflect changes in our practices and ensure compliance with relevant laws. Updated versions will be marked with a revised "Last Updated" date, and the new version becomes effective as soon as it's published on our website.

12. Contact Information

If you have questions or comments about this privacy statement, please contact us by email at info@frendspenltd.com or by telephone at +4401179078897.

13. Managing Your Information

Depending on your country's applicable laws, you may have the right to access, update, or request deletion of your personal information. To verify, update, or delete your information, please visit the contact section of our website or email our privacy team directly.